We can be reached at 1-800-888-1447 or email us by submitting a ticket.

Our customer service team is now open at the below hours:

Monday to Friday 9:00AM EST to 5:00PM EST

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I haven't received my order yet. Where is it?

We are sorry to hear that. Please see our plant grow zone shipping calendar here.

General shipping info for seeds and general merchandise:

  •  All orders are processed Monday-Friday, and we do not ship on the weekends.
  •  All orders are sent standard 3-10 business day delivery via UPS or USPS.  The carrier used will depend on the type of items being shipped. 
  •  Most seed & general merchandise orders ship out within 3-5 business days, however live plant items ship out according to your grow zone (see the live plant information below).
  •  Plant items ship via UPS and we do not accept PO BOX addresses for delivery on those orders.
  •  Please note that we fill our orders from multiple locations, therefore items may deliver to you in separate shipments.
  •  All sweet potatoes & onion plants (not sets) are shipped via the USPS at the right time for planting in your area.
  •  Please note, larger general merchandise items may take 7-14 days for processing & delivery.  This delayed shipping time frame will be indicated on the product page of the item.
  • E-gift cards are sent via email only the same day of purchase.

Live plants are shipped based on your grow zone. We cannot ship plants earlier or delay shipping. Please see the growing calendar here. 

You can reach out if your order has passed the 3-5 day window for seeds/GM products or if the order is passed the 14 business day window since your grow zone opened for plant shipping, please reach out via phone (1-800-888-1447), chat (can be found on our main webpage) or by emailing us through the CS portal at the top of the page.

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