There could be 3 different reasons the gift card says this when you are trying to apply it to your order.
- The dollar amount has been fully used up
- You clicked redeem gift card when you received the email. This would put the money on your account instead of being on the gift card.
- You are trying to use a physical gift card.
We would be happy to look into the card for you. Please call our team or email us. We will need your order number or email address and the gift card number to look into the card.