We can be reached at 1-800-888-1447 or email us by submitting a ticket.


Our customer service team is now open at the below hours:


Due to heavy volume please allow 2 business days to answer your ticket


Monday to Thursday 8:30AM EST to 8:00PM EST

Friday 8:30AM EST to 7:00PM EST

Saturday 9:00AM EST to 5:00PM EST

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How can I contact you?

Looking for Help?


We would be happy to assist! You can reach us by phone at 1-800-888-1447 or emailing us by submitting a ticket in the new solutions portal. To do this last one, follow the below steps:


Live plant shipping may take up to 14 days after your growing zone’s open date. Delivery timing depends on weather conditions and the overall health of the plants. 


Select Submit a Ticket:

Enter your first and last name, email address and order number if known.



Choose a Ticket Subject from the dropdown menu, Manually type the Ticket Subject for confirmation and enter a email description:


Attached an files or pictures, check box the captcha and hit submit to submit your email request.



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