We can be reached at 1-800-888-1447 or email us by submitting a ticket.

Our updates hours are:

1/3/23 to 6/9/23

    Mon-Thur: 8:30 am to 8:30 pm EST

    Friday: 8:30 am to 7:30 pm EST

    Sat: 9 am to 5 pm EST 

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How can I return my order?

Please mail your products back to our facility at:


Attn: Customer Service Returns

300 Park Ave.

Warminster, PA 18974 

Return time frames are validated against the date the ordered items were received.  A specific time frame by product type is indicated in the chart above.

General Merchandise product returns will only be accepted on clean, unused merchandise.

Burpee will provide either a replacement order OR a refund on damaged or unsatisfactory products. 

Additional replacements or refunds will NOT be provided on replacement orders considered unsatisfactory, if damage is not a factor.

*Burpee does not accept responsibility for product losses caused by extreme weather, neglect, or for products grown in a zone/climate that is conflicting to what Burpee recommends.

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